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A Chatbot is an AI-based computer program that is used to simulate human conversations. We often refer to these things as digital assistants. This program understands human abilities, interprets user requests, processes them and produces relevant replies promptly. Chatbots can be used in all aspects of online operations including measuring channels, applications and web sites. They function with text as well as voice. Chatbots have become very popular in most websites and applications because of their customer-friendly interface. Companies which adopt a client-centric approach to their business are greatly helped by implementing chatbots in their websites.

Features of a Chatbot

The most important task of a chatbot is to identify and analyse the intention of the user’s request and to extract relevant data. Chatbot comes with several features. Here are some of them:

1. Natural Language Understanding (NLU)

This feature enables the Chatbot to understand the instructions of a human being. NLU refers to the conversion process of text or voice into machine language.

2. Natural Language Processing (NLP)

The speech inputs or text by the user are converted into structured data by NLP chatbots. This structured data is again used to provide relevant feedback to the user.

3. Pattern Matching

Chatbots use AIML (Artificial Intelligence Markup Language) as a structural model of the speech and text patterns of the users. They use these matches to group text and provides relevant responses. The right answer to a particular question is fetched using these patterns.

Why Chatbots are Important?

Adding a chatbot to the company website can be of great help. There are several benefits of using a chatbot. Some of them are as follows:

1. It reduces the waiting time of customers

Most clients prefer using chatbots to contact businesses. They provide immediate responses and the customers don’t have to wait in a queue.

2. They are available 24/7

Chatbots do not have particular working hours and are always functional. They promptly answer common questions and engage customers. This allows most companies to offer 24/7 customer service.

3. Better customer experience

A well-made Chatbot can engage customers by offering them personalized recommendations and starting proactive conversations. This offers the user a better experience while dealing with customer support.

4. They can be scaled easily

Chatbots can be managed easily and the number of customer conversations can be limited to any particular level without entering additional cost in terms of customer service. During peak hours chatbot stand in the number of customer interactions undertake with ease.

Because of these advantages, chatbots are essential for most companies. New IT Nest offers the best services in terms of chatbots. We offer well-designed chatbots to our clients of whom many are major international bodies. You can hardly go wrong with these services as they are bound to increase your sales and make your website more engaging and appealing for the customers. They are designed aesthetically and go through numerous quality checks to make them free of any bugs. Get a chatbot from New IT Nest today for boosting traffic to your website and turning them into potential customers.

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